PURCHASES
How Do I Check My Order Status?
You should have received an email with a tracking number when your order was shipped. If you didn’t receive your tracking number, it can be found on your account profile. Simply log in, go to account>orders and you’ll find the shipping information there. You can also send us an email at [email protected] and we can give it to you from there.
Something is Missing From My Order
Please email our team at [email protected] with your order number and let us know what was missing. We’ll make it right from there!
Products In My Order Arrived Leaking and/or Broken
One of the challenges with shipping glass bottles is that sometimes they break! Please email us at [email protected] with your order number and let us know which items arrived broken. We will be happy to replace broken items or credit the cost of the item with in-store credit for a future order.
My Order Has Not Arrived, But the Tracking Number Shows That It Was Delivered
If you’ve checked your tracking info and it says that your order was delivered, but you don’t have it in hand, there are a few things we recommend checking:
- Check with anyone who may have been home at the time the order was delivered, as well as with neighbors to see if they may have accidentally received your order.
- Check around your front door, back door, mailbox, and garage. Sometimes boxes are placed behind bushes or in a different area of the house.
- If you’re in an apartment and have a front desk, we’d recommend checking there.
If you’re still unable to locate your package, please email us at [email protected] with your order number & shipping address. We will do our best to support you from there.
Does Purchasing through a Special Offer Sign Me Up For a Subscription?
No, although we do have certain products available for subscription, that is an option that must be selected by the customer. It is not auto-selected.
I Received the Wrong Product or Wrong Order. How Do I Fix This?
We have real humans packaging your orders so there is always room for human error! We apologize for the mix-up. Please let us know at [email protected]. We ask that you include the order number, what you ordered, and a photo of what you received. We appreciate your patience and understanding!
I Haven’t Received My Order Yet
We’re sorry to hear that you are still waiting for your order! Thank you so much for your patience. Here are the most common reasons why you may not have received your order yet:
- We try to ship out all orders within the same day they are received, given it is before 3pm. However, delays do occasionally happen, so please allow for some extra time or send us an email at [email protected] to find out more info.
- There could be a delay with the shipping carrier. Please refer to the tracking link that was emailed to you in your shipping confirmation. Occasionally packages are rerouted or undeliverable as addressed. If you notice anything strange on your tracking, try to contact the carrier directly or please let us know so we can look into things further.
If you are still concerned about the location or delay of your order, please send us an email at [email protected] and we will be able to look into the status of your order for you.
Can I Cancel My Order?
If you would like to cancel your order, please send us an email at [email protected]. We will be able to look at how far your order has been processed and give you the next steps from there. Please note, if your order has been shipped we are unable to cancel it. If you would still like to cancel your order after it’s been shipped, just write “Return to Sender” on the package when it arrives and put it back in the mail system. It will make its way back to us and we will be able to provide you with a store credit/refund once we receive it.
Why Am I Charged Taxes? Is this correct?
We have double-checked our system and have been assured that all of the taxes calculated are based on the parameters each city, state, and county has provided us. Tax is charged for orders placed with the billing address in North Carolina.
PLACING AN ORDER
Payment Options
We offer secure online ordering and accept Visa, MasterCard, American Express, and Discover.
How Much Would Your Products Cost to Ship to Me?
Shipping rates are calculated live at checkout based on the shipping carrier’s rates (USPS, UPS, FedEx). This is the same for international shipping as well.
*Please note that additional customs and duty rates may apply on international shipments. The customer is 100% responsible for paying these costs*
My Credit Card Was Declined, But I Have Funds In My Account
Double-check that the billing address is the same as what’s connected to your credit card. Also, double-check that you’ve entered the correct credit card number, expiration date, and CVV security code. If you’re still experiencing issues, please send us an email at [email protected] and we can help you from there.
I’m Having Trouble Logging Into My Account
We’re sorry to hear that! Most login issues are password-related. Reset your password as a first step. If this doesn’t solve the issue, be sure that your user ID is correct (in most instances it is the email with which you registered the account). Please send us an email at [email protected] and we will be happy to help you from there.
Do You Deliver to PO Boxes?
Yes! Be sure you have the zip and name correct on the address when entering it in. ONLY USPS delivers to PO Boxes; UPS and FedEx do not.
Our Terms and Conditions For Online Orders
Please visit https://nature-provides.com/terms-conditions/ for our terms and conditions.
PRODUCTS
Out of Stock
Occasionally, we run out of stock rather unexpectedly. If this has happened with an item in your order, we will send you an email to let you know. We will let you know the estimated shipping date, and will also offer an alternate product. If neither is satisfactory, we will promptly issue a refund to your card or offer store credit, for the missing items — along with our sincere apologies for the inconvenience.
Do your Products contain Vegetable Glycerin?
Yes, all of our Plant Stem Cell (PSC) tinctures are a blend of organic grape alcohol and organic vegetable glycerin. We never dilute or add water to our products. Vegetable glycerin is not associated with any allergic reactions in humans or pets.
Do you dilute your Plant Stem Cell Tinctures or Essential Oils?
No, we never dilute our Plant Stem Cells or Essential oils. PSC’s contain organic wild-harvested plant material, organic grape alcohol, and vegetable glycerin only (exception with Cough Ease cough syrup which contains honey). Essential oils are organic and pure plant essential oil in the bottle only, never diluted.
How long does a 50 mL PSC bottle last?
It depends on the dosage, which all individuals should follow from each bottle, but a 50 mL bottle will typically last 3-4 weeks for an adult. A half-glass dropper is approximately 15 drops. A bottle contains approximately 1875 drops.
Why did you eliminate the box on PSCs?
The cardboard box represented additional waste. As an environmentally conscious company, we opted to reduce environmental waste.
What’s the difference between the black and white droppers on PSCs?
There isn’t a difference except the color. We have tried different droppers and have chosen the white dropper as a final choice for all our PSC products.
I am gluten intolerant, are your PSC’s and EO’s gluten-free?
Yes, all our PSC’s and EO products are gluten-free and contain no wheat or wheat-based products.
I am vegan, are your PSC’s and EO’s Vegan-friendly?
Yes, all our PSC’s and EO products are vegan-friendly.
Are your Products Kosher?
No, our products are not kosher certified at this time but are made in a kosher environment.
Are Your Essential Oils Certified Organic?
Ancient Plant Wisdom Essential Oils are either Certified Organic, organically grown (grown organically but not certified, some countries do not offer this certification), or Pure (grown by nature). They are free from pesticides, chemical fertilizers, adulterants, and added synthetic chemicals.
I’ve Had a Reaction to Your Products
Although extremely rare, we’re sorry to hear you’ve had a reaction to our products! Please email us at [email protected] with your order number and which product(s) you had a reaction to. We will make it right for you.
CONTACT
How do I contact customer service?
Send us an email at [email protected] or give us a call at 704-246-7175 and we will get back to you within 24 hours during regular business days.
SHIPPING
Packaging Policies
We make a sincere effort to get your order to you safely using the least amount of packaging necessary to minimize our environmental impact. A packing slip is included in each shipment. It contains the order number, product code, and product name.
Order Issues
Once placed, all orders are final. Items cannot be added, edited, or canceled.
If you have any problems with your order (damaged item, not received, not what you were expecting, etc.) please contact us at [email protected] so that we can make it right. We want to ensure you are happy with our orders and do our best to resolve any issues that may arise.
International Shipping Policy
We ship worldwide using USPS, UPS, and FedEx. Some countries will have a flat rate for simplicity purposes.
Please note that if customs charges occur, you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. We understand that these customs fees do increase the cost of your order, but we want to provide you with the choice to purchase the oils internationally.
International orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs, and the time frame that this takes is out of our hands.
Canada Shipping Policy
Please note that customs fees may occur, and are outside of our control. We cannot be responsible for covering customs fees. We have found that shipping services like UPS and FedEx get packages to their destination in a more expedient manner.
Domestic Shipping Policy
We ship anywhere in the United States. Shipping costs are determined by shipping zones and will be automatically calculated at checkout once your shipping address has been entered.
We ship out orders Monday through Friday, and orders are typically shipped within 1 business day of being placed.
You will receive an email notification from us that contains tracking information once your order has been shipped.
Expedited shipping is available on our website AT AN ADDITIONAL COST. Note that for overnight shipping, orders must be received by 1PM ET.
RETURNS
Exchanges & Refunds
We offer a 30-day money-back guarantee on all of our unopened products. If you wish to place a return, please contact us at [email protected] before mailing the product back to us. Upon receipt, we will refund you or offer store credit towards your next purchase for the price paid of the product. We do not offer a refund on return shipping.
The customer assumes responsibility for the package until it arrives at our location.
If a product arrives damaged or you have any concerns about your purchase, please contact us at [email protected] so that we can work something out.
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.
Please note that Nature Provides is not responsible for any additional shipping costs for exchanges. We don’t guarantee that we will receive your returned item, and we do not assume responsibility for reimbursement of returned packages lost in transit without proof of delivery to Nature Provides.
Return Policy
We are so confident in the quality of our products that we proudly offer a 100% quality guarantee. If you are unsatisfied for any reason, simply return the unopened product within 30 days. We will immediately refund you in full for any unopened bottles. Returns on opened/used products require prior authorization by contacting us at [email protected].
Note: We do not offer refunds on discounted products on “sale” or “clearance” or special offers.
RETURNS
If you are not happy with your purchase, simply let us know at [email protected] the package is completely unopened and your order falls within our 30-day return policy, you may “return to sender” using the sender address listed on the shipping label, or this address:
Nature Provides
℅ Returns
PO Box 78027
Charlotte, NC 28271
As soon as we receive the package we will be in touch regarding your refund. Please know that we will refund the price of the product, but are unable to refund your shipping costs.
If the package has been opened and/or the products have been used, just reach out to us at [email protected]. Every situation is unique, but typically, next steps would include you letting us know that you will be returning the product to us (so we know to look for it) and issuing a refund within 3-5 business days of receiving your return.
To read our full Terms of Service please click here.https://nature-provides.com/terms-conditions
REFUNDS
All refunds will be credited to your original form of payment or to store credit.
UNSUBSCRIBING
I’d Like to Unsubscribe From Your Emails
There is an “Unsubscribe” button at the bottom of all of our emails. Just click that button to unsubscribe.
Can I Receive Fewer Emails?
You can manage your email preferences here
COUPON CODES
I’ve already submitted my order, will you please honor the coupon code?
As long as your order was placed within the appropriate time frame, we are happy to help by honoring that discount on your order!
Send us an email at [email protected] and we can help you from there.
My Coupon Did Not Apply – What Should I Do?
We understand that sometimes in moving fast, you may accidentally leave your coupon code off or your order may process without that coupon code having been applied.
Please email us immediately at [email protected] and we can help you out. Please be sure to include your order number and the coupon code you are trying to apply.
WHOLESALE INFORMATION
How do I become an Affiliate?
You can learn more about our affiliate program here: https://health.nature-provides.com/affiliate-area/
How Do I Become A Wholesaler? (Domestic & International)
If you are a certified/degreed Practitioner and wish to offer your products to your patients, we will gladly welcome you to our Wholesaler program.
You will first need to register here: https://nature-provides.com/practitioner-registration-form/
Once registered, you can read more about our wholesale program from the welcome email you will receive or on the Practitioner Terms & Conditions can be found here:
https://nature-provides.com/wp-content/uploads/2024/01/TC-Practitioners-Nature-Provides-2024.pdf
CUSTOMER CARE
Email: [email protected]
Phone: 704-246-7175
9AM – 5PM (EST)
MONDAY – FRIDAY